Indigo FX does not charge a commission.

The rates that appear online are “mid rate” or “interbank rate” and they are an indicative rate halfway between the buy rate and the sell rate and are not the actual buy and sell rate.

Indigo FX will always seek to give a competitive rate close to these rates.

If there is an exchange rate you are trying to achieve, you can let us know and Indigo FX will watch the market for you and can transact or call if the rate is reached.

Indigo FX specialise in providing cost effective Foreign Exchange services and is able to purchase currency at a wholesale rate from the banks, which allows us to then pass the savings we receive from buying in bulk to our customers.

We will always endeavour to offer you competitive rates. Our service is totally transparent, the rate is all inclusive. There are no commission charges and no transfer fees.

No Indigo FX do not require a minimum payment value.

Indigo FX do not have a set limit to the size of payment you can make, however we may require additional information and/or documentation to facilitate larger payments.

Your account must be funded via a bank transfer from a bank account in your name. Indigo FX accept funds via BACs, CHAPS, SWIFT and SEPA (for EUR). Once your trade has been confirmed, you will receive a trade confirmation (invoice) detailing our bank details and where you should transmit the funds.

Once a trade is agreed Indigo FX will organise the agreed currency at agreed rate to facilitate your payment. You are contractually obligated to complete the deal once agreed.

Indigo FX support most currencies, if you have a specific currency request please contact your assigned dealer.

You can arrange a deal either by speaking to a member of the Indigo FX team or via our payments platform Indigopay.

Indigo FX offer Spot, Forward and Limit Order services.

Contact your assigned Indigo FX dealer who can set up your access to IndigoPay.

Contact your assigned Indigo FX dealer who can reset your access to IndigoPay.

IndigoPay can be found at https://indigopay.com/

Often yes, but it depends on your country and how you were introduced to us. Indigo FX is authorised in the UK and provides services from the UK. We can onboard non-UK companies where:

i. You are in a country we support (not sanctioned/restricted), and the services you want are permitted locally without Indigo FX needing a local licence.

ii. You approach us on your own initiative, or you’re introduced by an existing client or approved referral partner.

When we might say no or limit services:

If local rules in your country require Indigo FX to hold a local licence to serve you.

If you’re located in a sanctioned or high-risk jurisdiction/corridor.

If we cannot complete due diligence to our standard.

Yes, Indigo FX may offer you an account as a non-UK resident.

Yes, you can request a statement of your activity by requesting a statement from your assigned Indigo FX Dealer.

All personal clients must be over the age of 18.

No, Indigo FX do not charge fees to set up your account or for the use or maintenance of your account.

Please contact your assigned Dealer who can organise for a new party to be added to your account.

Opening an account with Indigo FX carries no obligations, there is no cost associated with setting up an account and you are not obliged to trade with us.

Please contact your assigned Dealer who can organise an update to your account.

If you no longer have any need of your account with Indigo FX you can simply send an email to co********@*********co.uk requesting that your account be closed.

When you send money with Indigo FX, your funds related to payment services are placed in segregated safeguarding accounts at regulated banks. These accounts are designated for clients only and are kept separate from Indigo FX’s operational money.

If Indigo FX became insolvent: Safeguarded funds are intended to be kept available for clients and not used to pay our business debts. An independent insolvency practitioner would oversee the return of safeguarded funds to clients ahead of ordinary creditors (reasonable administration costs may be deducted).

Safeguarding is different from the Financial Services Compensation Scheme (FSCS). Your money isn’t covered by FSCS; instead, it’s protected by the segregation and reconciliation rules we follow as an FCA-authorised payment institution.

Indigo FX are registered with the ICO for the handling and processing of personal information, registered number ZA044146.

Yes. Indigo FX Ltd is authorised by the Financial Conduct Authority (FCA) in the UK to provide payment services (FRN 594433). You can verify this on the FCA Register by searching our firm reference number.

Indigo FX is registered with HM Revenue & Customs (HMRC) under the Money Laundering Regulations (MLR no. 12690590). Our primary regulator for payment services is the FCA.