Key information at a glance

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  Key details

  • We’ll show you key details before you confirm (fees, rate and amounts where applicable).
  • If anything looks different from what you expected, pause and contact us.
  • Be cautious if someone pressures you to act urgently or change beneficiary details.
  • If you need extra help, tell us — we can make reasonable adjustments and support you step-by-step.

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  Fees

  • Check the total cost before you proceed.
  • Ask us to explain any fees you don’t understand.
  • If someone is pressuring you to pay quickly, stop and contact us.

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  FX rates

  • Check the rate and the amount you’ll send/receive before confirming.
  • Rates can move during the day; ask us if the rate looks unexpected.
  • Be cautious of last‑minute changes to beneficiary details.

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  Execution times

  • Transfer times depend on payment type, banks and destination.
  • Some payments take longer due to bank/intermediary checks.
  • If timing is urgent, contact us before you confirm.

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  Safeguarding / FSCS

  • Safeguarding is different from FSCS protection.
  • We can explain what safeguarding means for you in plain English.
  • Ask us for a written summary if that would help.

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  Scams

  • Double-check beneficiary details before sending funds.
  • Stop if details change unexpectedly and verify using official contact details.
  • Only trust emails from our official domain and the indigofx.com website.