Open An Account

Open An Account In Minutes

Home/
Open An Account – Personal

Personal Information

Title

First name*

Middle name

Last name*

Date of Birth*

Email address*

Phone number

Mobile number*

Address line 1*

Address line 2

City*

Postcode*

Country of Residence*

Occupation*

Trade Information

Person's name authorised to place orders:

Country of Payment* Please list all countries that you intend to make payments to.

Interested Products*

Sell Currency*

Buy Currency*

Purpose of payments*

Please specify

Average trade size*

Annual FX Volume*

Frequency of Trading*

Where did you hear about Indigo Fx?

Source of funds*

Please specify other source

Terms and Conditions

Terms and Conditions

These Terms and Conditions set out the Agreement including the Terms of Business between the Customer and Indigo FX Limited. These may be requested at any time by the Customer.

1. About Us

1.1 Indigo FX Limited:
• Is a UK-incorporated company, company number 08153583.
• Is authorised by the Financial Conduct Authority (FCA) under the Payment Services Regulations 2017 for the provision of payment services, reference number 594433.
• Is a registered Money Services Business with HM Revenue and Customs, reference no. 12690590.
• Has a registered address of 30 Crown Place, London EC2A 4EB.
• Can be contacted via:
- Email: info@indigofx.co.uk
- Phone: 020 7856 2467
- Letter: Indigo FX Ltd, 9th Floor, One Canada Square, London E14 5AA
• Indigo FX will contact the Customer using the contact details (phone/email) provided during the onboarding process in the event of security threats or fraud.

1.2 Services Provided:
Indigo FX provides money remittance and foreign exchange services, including:
• Spot Trades
• Forward Trades
• Limit Orders

1.3 To use the services provided by Indigo FX, the Customer must agree to the entire Agreement.

1.4 The entire Agreement consists of Indigo FX’s:
• Terms of Business
• Privacy Policy – https://indigofx.com/privacy-policy/
• Terms of Use – https://indigofx.com/terms-of-use/
• Registration Form – Open An Account: Business & Personal

1.5 Indigo FX cannot provide services without acceptance of this Agreement in full.

1.6 By agreeing to these Terms and Conditions, the Customer confirms they are over the age of 18 and have sufficient capacity and authority to accept them.

2. Terms of Business

2.1 Registration
2.1.a To perform its service, the Customer must register and complete the registration process.
To fulfil legislative and regulatory obligations, Indigo FX requires sufficient information for satisfactory identification.
This may include electronic verification and/or copies of photographic ID and address documentation.

2.1.b Upon registration, a Customer Identification Number will be issued.
This must be referenced in all correspondence with Indigo FX.

2.1.c Authorised Persons must be confirmed during registration, enabling them to agree trades on the Customer’s behalf.
2.1.d The Customer must notify Indigo FX of any changes to Authorised Persons.
2.1.e The Customer must also inform Indigo FX of any material changes, including directors, shareholders, or business operations.

2.2 Booking a Trade

2.2.a A trade may be confirmed by phone, electronically, or in writing. Once confirmed, it is legally binding and governed by these Terms of Business.

2.2.b Upon booking a trade, Indigo FX will:

Confirm the Value Date
Provide a unique identifier for the trade
State the amount, date, and time funds must be received
Detail required payment information, such as:
- Payee Bank Account Name
- Payee Bank Name
- IBAN or Account Number
- SWIFT/BIC or Bank Code
- Any associated references

2.2.c A Trade Confirmation outlining these details will be sent via email, fax, or post, and will constitute conclusive evidence of the agreement.
2.2.d The Trade Confirmation is deemed delivered once it is successfully transmitted or dispatched.
2.2.e For Spot Contracts, any errors must be reported within a reasonable time; otherwise, the confirmation will be considered accurate.
2.2.f For Forward Trades, the Customer must report errors within two Working Days.
2.2.g Indigo FX may provide market context or information but does not provide trading advice. The Customer authorises Indigo FX to take reasonable actions to provide the agreed service.

2.3 Payment

2.3.a Indigo FX requires full payment from the Customer on the specified Value Date. Payment instructions will only be actioned once the full value of the funds has been received.

2.3.b Funds must be sent from a bank account in the Customer’s name. Indigo FX will only accept funds from a third party where it is expressly in accordance with the Customer’s payment instruction and forms part of a regulated payment transaction. Any third-party payments received outside of these parameters will be rejected and/or returned. Indigo FX reserves the right to request full details of the payer and the underlying transaction to ensure compliance with regulatory and AML obligations.

2.3.c Any payment order received after the end of a Business Day is deemed received on the next Business Day.
2.3.d Currency cut-off times apply. If funds are received on the Value Date but after the cut-off, the transfer will be made on the next Business Day.

2.4 Forward Trade

2.4.a On the Order Date, the Customer must pay cleared funds into the Specified Account equal to a 10% Margin (unless otherwise agreed).
2.4.b The outstanding balance must be paid in cleared funds by the Value Date.

2.4 Forward Trade (continued)

2.4.c Indigo FX may request an Additional Margin. This must be paid by the Customer within the timeline specified in the request.

2.4.d The Margin is considered a down payment for a future transaction and is not safeguarded under FCA regulations.

2.4.e The Margin may be retained by Indigo FX if:

The Customer breaches these Terms;
The Customer becomes unable to meet financial obligations.

2.4.f The Customer must pay all sums in full without any set-off or counterclaim.

2.4.g Indigo FX may pass on costs incurred in recovering losses or liabilities from the Customer.

2.4.h Indigo FX does not accept cash or cheque; all funds must be remitted electronically.

2.5 Spot Trade

2.5.a The Customer must pay cleared funds in full into the Specified Account no later than the Value Date.

2.6 Execution of Transfer

2.6.a Indigo FX will execute a payment when:

Full onward payment instructions are received by the Value Date or as soon as practicable thereafter;
If instructions are not received on time, the transfer will occur as soon as possible after receipt.

2.6.b Indigo FX cannot proceed without complete payment instructions.

2.6.c Indigo FX is not responsible for delays caused by incomplete instructions from the Customer.

2.6.d Indigo FX will:

Transfer funds on the agreed Value Date;
Provide payment details for tracking;
Notify the Customer of any issues as soon as reasonably possible.

2.6.e The agreed Exchange Rate includes all Indigo FX fees unless expressly agreed otherwise.

2.6.f Funds may take up to five Business Days to clear. Receiving banks may deduct charges.

2.6.g Customers should consult their bank regarding transfer timeframes. Indigo FX does not guarantee payment processing times.

2.7 Duration and Termination of Contract

2.7.a The Customer may request to withdraw a payment order before it is agreed. Once a trade is confirmed, it cannot be altered or cancelled. Termination may result in loss or liability, for which the Customer is responsible.

2.7.b Indigo FX may close out all or part of a trade without notice or liability if:

The Customer fails to pay any amount due;
It becomes unlawful to carry out the trade;
Indigo FX deems it necessary at its discretion.

2.7.c The Customer may request to terminate their relationship, provided there are no outstanding transactions. This must be submitted in writing to the assigned Dealer.

2.7.d Indigo FX will process termination requests within 5 Business Days.

2.7.e Indigo FX may pass on any termination-related charges to the Customer.

2.7.f Indigo FX may immediately terminate this Agreement if:

The Customer’s activity is illegal or fraudulent
The Customer breaches these Terms
Indigo FX is unable to verify the Customer or transactions in line with legislative requirements
A legal authority, regulator, or service provider requires termination
Continuing the relationship could result in reputational harm
A material change in either party impacts Indigo FX’s ability to provide services

2.8 Our Obligations

2.8.a In accordance with the Payment Services Regulations 2017:

Once a trade is completed, Indigo FX must transfer the proceeds to the Customer’s Nominated Account as soon as practicable after the Value Date
The Regulations apply to transfers where the payer or payee is located in the EEA and the currency is of an EEA member state
Funds received for payment services are safeguarded and held in segregated accounts with regulated financial institutions. These accounts are maintained separately from Indigo FX’s operational funds
Further details on the Regulations are available on the FCA website or by contacting: compliance@indigofx.co.uk

2.9 Customer’s Obligations

2.9.a The Customer is responsible for the accuracy of all information provided, including documentation and nominated account details.
2.9.b Instructions from the Customer or Authorised Persons must be given in English.
2.9.c The Customer must promptly notify Indigo FX in writing of any errors or changes in the details provided.
2.9.d The Customer must also notify Indigo FX immediately if circumstances arise that affect their ability to meet payment obligations.

2.10 Confidentiality and Data Protection

2.10.a Indigo FX respects the privacy of all Customers and treats Customer information as confidential.
2.10.b Indigo FX collects and processes data in accordance with the Data Protection Act 2018 and the UK GDPR, as outlined in its Privacy Policy.
2.10.c The Privacy Policy outlines:

What information Indigo FX collects
How it uses this information
How it stores and protects data

2.10.d Indigo FX may carry out financial checks on the Customer as deemed necessary.
2.10.e Indigo FX may verify the Customer’s identity by checking the provided information against secure databases, including the electoral register and fraud prevention agencies.
2.10.f Records of verification processes may be retained and shared with other firms for identity verification purposes.
2.10.g Customer data may be disclosed where required by law, a court order, or regulatory obligation, or to assist law enforcement in preventing or detecting crime, fraud, or money laundering

2.10.h The Customer guarantees that all data provided is accurate and obtained lawfully.

2.11 Security

2.11.a The Customer is responsible for safeguarding all passwords and access credentials related to Indigo FX services.
2.11.b Any loss, theft, or misuse of credentials must be reported to Indigo FX immediately, either in writing or by phone.
2.11.c The Customer is liable for any losses suffered by Indigo FX due to fraudulent activity committed by the Customer.

2.12 Liability

2.12.a Indigo FX may be liable to the Customer in cases of:

Unauthorised money transfers
Incorrectly executed money transfers

2.12.b Indigo FX provides money remittance services only. It does not offer payment accounts. Therefore, it is not subject to reimbursement obligations under APP Fraud Regulations as set by the Payment Services Regulator. Indigo FX shall have no liability in such cases but remains committed to investigating suspected fraud.

2.13 Incorrect Money Transfer

2.13.a Indigo FX may be liable to the Customer if a money transfer is performed incorrectly.
2.13.b The Customer must notify Indigo FX as soon as possible upon becoming aware of an error.
2.13.c Indigo FX will investigate any reported issue and inform the Customer of the outcome.
2.13.d Where appropriate, Indigo FX will rectify any incorrect transfer without undue delay, limited to instances where the payment made exceeded the agreed amount without the Customer’s authorisation.
2.13.e The Customer is not entitled to a remedy if:

They fail to notify Indigo FX in writing without undue delay (no later than 13 months after the issue occurred)
Indigo FX can demonstrate that the authorised amount was received by the intended recipient
The error was caused by the Customer or Authorised Person providing incorrect or incomplete information

2.14 Use of IndigoPay Platform

2.14.a All registered Customers may request access to the IndigoPay platform to execute trades and make payments online.
2.14.b The Customer may permit third parties to access IndigoPay.
2.14.c The Customer is responsible for all activity conducted by authorised third parties.
2.14.d Indigo FX will provide necessary information to access the IndigoPay platform.
2.14.e The Customer is responsible for keeping access credentials secure.
2.14.f Indigo FX must be notified immediately if platform access credentials are compromised or lost.
2.14.g Indigo FX is not liable for losses resulting from use of the platform.
2.14.h Indigo FX may suspend, limit, or revoke IndigoPay access at its discretion.
2.14.i All intellectual property in the IndigoPay platform remains the property of Indigo FX and may not be copied or distributed without express consent.

2.15 Complaints

2.15.a Customers may submit complaints regarding services in accordance with Indigo FX’s Complaints Procedure.
2.15.b If a complaint is not resolved within 8 weeks or the Customer is dissatisfied with the outcome, they may refer it to the Financial Ombudsman Service (FOS).
Visit: www.financial-ombudsman.org.uk

2.16 Service Providers

2.16.a For some UK and global clients, services are provided by The Currency Cloud Limited, authorised by the FCA (FRN: 900199).
2.16.b For clients in the EEA, services are provided by CurrencyCloud B.V., authorised by DNB (Relation Number: R142701).
2.16.c For US clients, services are provided by The Currency Cloud Inc., operating with Community Federal Savings Bank (FDIC Cert #57129) and registered with FinCEN.

2.17 Changes to Terms and Conditions

2.17.a Indigo FX may periodically update these Terms. At least two months’ written notice will be provided unless the changes benefit the Customer.
2.17.b Customers who object to changes may terminate the agreement following the completion of any pending trades.
2.17.c Continued use of the services after the notice period will constitute acceptance of the updated Terms.

3. Definitions

APP Fraud
Means authorised push payment fraud, where a person is deceived or manipulated into making a payment to an account controlled by a fraudster.

APP Fraud Regulations
Refers to applicable rules and guidance issued by the Payment Services Regulator and other authorities addressing APP fraud.

Business Day
Means 09:00 to 17:30 Monday to Friday, excluding UK public holidays.

Customer
Refers to the individual, company, or partnership that places an Order having accepted these Terms and Conditions.

Conditions
Means these Terms and Conditions, including any amendments.

Contract
Means the agreement formed between Indigo FX and the Customer for the supply of the service, comprising the Order, Trade Confirmation, and these Terms.

Currency
Means any non-GBP (pound sterling) currency.

Due Amount
The amount (in the base currency) that the Customer remits to Indigo FX to be exchanged into the Purchased Currency, as set out in the Trade Confirmation.

Forward Trade
An Order to buy or sell currency where the Value Date is more than two Working Days after the Order Date.

Identification
Means evidence of the Customer’s identity as required by Indigo FX, in a form prescribed by Indigo FX from time to time.

Margin
The advance payment required by Indigo FX for each Forward Trade.

Margin Call
A request by Indigo FX for additional Margin based on market movement, not exceeding the full value of the base currency.

Money Laundering Regulations
The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, as amended.

Order
The Customer’s oral or written instruction to Indigo FX to execute a trade or provide a payment service.

Order Date
The date the Customer places an Order.

Purchased Currency
The currency the Customer will receive after conversion of the Due Amount at the agreed Rate.

Rate
The agreed exchange rate as stated in the Trade Confirmation.

Regulations
The Payment Services Regulations 2017, as amended.

Service
The currency exchange and payment service provided by Indigo FX under this Agreement.

Specified Account
The bank account specified by Indigo FX for the Customer to remit funds into.

Trade Confirmation
A document confirming the details of a trade, sent to the Customer, which forms conclusive evidence of the transaction agreed.

Value Date
The date on which the currency is due to be delivered or the payment executed.

Please confirm that you have read & understand our Terms & Conditions & Privacy Policy

Thank you for your application for an Indigo FX account. We have received your application and will review your application as soon as possible.

In the meantime, if you have any queries please contact us at: info@indigofx.co.uk or via the chat portal on our website.

To use any of the money remittance and foreign exchange services offered by Indigo FX you will be required to enter into a separate Terms and Conditions Agreement.

For the purpose of this Terms of Use, ‘ Website’ is deemed to be in use when it is loaded in temporary or permanent memory of your computer.

Terms of Use for our Website.

The Website is offered to you on condition that you accept all the terms contained herein, without modification or reservation of any of the Terms of Use..
You warrant that you have the legal capacity to enter these Terms of Use.
You agree to be fully responsible for your use of this Website.

Your registration obligations

In consideration of your use of the Website, you agree to:

1. Google Analytics; and
2. Provide true, accurate, current and complete information about yourself and your company, if any, and provide all other information as prompted by the Website’s registration form (such information being the “Registration Data”)
3. Maintain and promptly update the Registration Data to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect so; therefore we have the right to suspend or terminate the use of the Website (or any portion thereof).

Limits on use

You agree to use the Website strictly for personal, corporate, internal and non-commercial use. You may download, retrieve and display the Service from the firms overall money remittance and foreign exchange service from the website on the computer screen, print individual pages on paper, photocopy and store such pages in an electronic form on disk, provided all the intellectual property in the Website continues to vest with us (but not on any server or other storage device connected to a network).

You shall not:

1. Reverse engineer, decompile, disassemble, copy, reproduce, distribute, modify, transmit, perform, reproduce, publish or create derivative works from or in any way exploit any of the Website in violation of this Terms of Use or the laws of any country.
2. Redistribute the firm’s Service (including by using it as a part of any library, archive or similar device) by creating a database in electronic or structured manual form by systematically downloading and storing all or any part of the Website.
3. Rent, lease, sell, sublicense, or lend your access to the Service or the Website.
4. Cache or permit caching by any person.
5. Conduct any act that violates our intellectual property in the Website.
6. Engage in any fraudulent, abusive or illegal activity, including but not limited to any communication or solicitation designed or intended to fraudulently obtain the password or any private information of any user.
7. Use the web site or money remittance service and foreign exchange to violate the security of any computer network, crack pass words or security encryption codes, transfer or store illegal material including threatening or obscene material or engage in any kind of illegal activity.
8. Run mail list or any form of auto-responder, or spam on our website or any processes that are run or are activated while you are not logged on.

Access restriction

We reserve the right to deny to you, at our sole discretion, access to the Website including or any portion thereof without any prior notice.

Intellectual property

We grant you the right to use the Website in accordance with these Terms of Use, and for no other purpose. Please note that the elements of the website including all parts of the service (“Intellectual Property”) is owned by us and is protected by copyright and trademark laws, international treaty provisions, and this Terms of Use.

Any reproduction, reverse engineering, decompiling, disassembling, modification, copying, distribution, transmission, display, publishing, sublicensing, creation of derivative works from, transferring or redistribution of the service is expressly prohibited by law, and may result in severe civil and criminal penalties.

We shall be entitled to obtain equitable relief (including all damage, direct, indirect, consequential and exemplary), over and above all other remedies available to us, to protect our interests therein. Violators will be prosecuted to the maximum extent possible.

The firms money remittance and foreign exchange service’s are licensed to you, not sold. We own the Website, its application and the intellectual property connected with the Website.

Links to third-party websites

This website may contain links to websites operated by parties other than us. The links in this website will let you leave in**@*********co.uk. Your use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such Web site. In the event that any of the terms contained herein conflict with the Terms of Use or other terms and guidelines contained within any such Web site, then the terms of use and other terms and guidelines for such website shall prevail.

You agree to click on the links to, and familiarise with, the terms of use and other terms found throughout these websites and abide by them.

The linked websites are not under our control and we are not responsible for the contents of any linked Website. Any link contained in a linked Website, or any changes or updates to such Websites. We are providing these links to you only as a convenience, and the inclusion of any of these does not imply endorsement by us of the Website.

Our Website may contain advertising and sponsorship. We will not be responsible for an error or inaccuracy in the advertising or promotional material.

Disclaimer of warranties

You agree that use of the Website is at your sole risk. The Website is provided on an “as is” and “as available” basis.

Except as warranted in this Terms of Use, we expressly disclaim all warranties of any kind, whether express or implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, data accuracy & completeness, and any warranties relating to non-infringement in the Service.

We shall be not responsible or liable for the authenticity, accuracy, completeness, errors, omission, typographic errors, disruption, delay, interruption, failure, deletion, defect of any information, research, reports, analysis, quotes etc in this Website or any part thereof.

We shall not incur any liability direct or indirect, to you or any third party, as a consequence of non-functioning of any equipment belonging to you, any third party or us. We shall not be responsible for any downtime of such equipment.

We make no warranty that the Website will meet your requirements. The Website is for your general information and is not intended to address your specific requirements. The Website does not render any form of advice and is not intended to be relied on by you in making any investments or decisions.

We do not warrant that the Website will be uninterrupted, timely, secure, or error free; nor do we make any warranty as to the results that may be obtained from the use of the Website or as to the accuracy or reliability of the Service. We clarify that there is no warranty of title, authority or non-infringement in the Website.

We make no representations or warranties, either express or implied that the research, development, marketing, distribution, use or sale of the Service will not infringe any patent, copyright or other right of any third party.

We make no warranty regarding the Website obtained or purchased through or from the Website or any transactions entered into through the Website. No advice or information, whether oral or written, obtained by you from the, or through, or from, the Websiteor any person shall create any warranty not expressly stated herein.

We shall not be liable for any action taken by you based on or relying on the information provided in or by the Website. We will not be liable for any virus that may enter your system as a result of you using the Website.

We make no guarantees to you or third parties that the Website would be virus free. We will not be liable for any direct, incidental or consequential loss, which may be caused to you as a result of your use of the Service.

Limitation of liability

You agree that Indigo FX Ltd, any subsidiary or parent entities, our employees, directors etc., shall not be liable for any direct, indirect, incidental, special or consequential damages, (including, but not limited to, damages caused by any virus, personal injury, loss of profits, data or other intangible, business interruption, loss of privacy, or any other pecuniary loss) resulting from the use/delivery/performance or the inability to use/deliver/perform the Service or for cost of procurement of substitute goods and repair & correction Website or resulting from the Website subscribed to or obtained or messages received or transactions entered into through or from the Website or resulting from unauthorised access to or alteration of your transmissions or data, even if we have been advised of the possibility of such damages.

You agree that we shall not be liable for any damages arising from interruption, suspension or termination of Website , including but not limited to direct, indirect, incidental, special, consequential or exemplary damages, whether such interruption, suspension or termination was justified or not, negligent or intentional, inadvertent or advertent.

In no event will our liability for any claim, whether in contract, tort, or any other theory of liability, exceed one GBP.

You also agree that your sole remedy under this Terms of Use is cancellation of the use of the Website.

Termination

If you violate any term or we have grounds to believe that you have violated any term of this Terms of Use, we may terminate this Terms of Use without waiving any other rights. If this Terms of Use is terminated, you will be denied access to the Website or any part thereof. We shall not refund the subscription fee or any part thereof, if the access is denied or this Terms of Use is terminated for any of the reasons mentioned above.

Governing law and jurisdiction

This Terms of Use is governed by the laws of the England and Wales in the United Kingdom (UK). You consent to the exclusive jurisdiction and venue of courts in England in all disputes arising out of or relating to the use of this Web site or Service.

Use of this Web site is unauthorised in any jurisdiction that does not give effect to all provisions of this Terms of Use, including without limitation, this paragraph.

General

We reserve the right to change, without notice, the terms and conditions under which the Website is offered. You are responsible for regularly reviewing the Terms of Use.

You agree that no joint venture, partnership, employment, or agency relationship exists between us as a result of this Terms of Use or use of this Web site.

If any part of this Terms of Use is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms of Use shall continue in effect.
This Terms of Use constitutes the entire agreement between us with respect to this Web site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between us with respect to this Web site and Service.

Contact us

If you have any questions you may contact us at:
Email: in**@*********co.uk
Writing: Indigo FX Ltd Floor 9, One Canada Square, Canary Wharf, London, E14 5AA United Kingdom

Indigo FX are committed to ensuring information including personal information held by us is safe and secure. Indigo FX are registered with the ICO, registration number ZA044146 and comply with our obligations Data Protection Act 2018.

Below sets out how Indigo FX capture, process and store your data.

Capturing your information

Across our services Indigo FX capture the following information:
• Information to establish your account, including personal name, date of birth residential address and contact information. Where this information is provided by you on behalf of another individual this must only be provided with the consent of that individual.
• Communication information throughout your engagement with Indigo FX.
• Information relating to transactions, including additional supporting information and/or documentation which may be commercially sensitive.
• Information provided by your bank when you transfer funds to Indigo FX.
• Information provided or corroborated by third parties as part of our additional checks and obligations.

The information you provide Indigo must be truthful and accurate, where information provided is assessed as inaccurate or with intent to deceive Indigo FX, we retain the right to limit or withdraw services and seek reimbursement for any cost incurred.

Processing your information

Indigo FX process your data on the following basis:
• To carry out the provision of Foreign Exchange and Payment Services as per our Terms and Conditions.
• To comply with relevant legal and/or regulatory requirements.
• Maintaining or improving our services.

Indigo FX may share information with selected third parties in relation to the facilitation and provision of Foreign Exchange and Payment including suppliers and sub-contractors.

Data Storage

Indigo FX store your data within the UK and European Economic Area. However, information related to the provision of Foreign Exchange and Payment Services may be processed outside the EEA for the facilitation of these services where necessary.

Information provided to Indigo FX is stored on a secure server, which Indigo FX restrict who, how and when we access and process your data to minimise potential risk where possible. Additionally, Indigo FX maintain security procedures to prevent unauthorised access by external parties to your information.

Data Retention Requirements

Indigo FX are required by law to retain certain information and/or documentation as part of the provision of financial services, including following the closure of your account with us. Indigo FX do not retain your data longer than legal obligated to.

Your rights

You have the right to:
1) Update or correct any personal information we hold on you that is inaccurate, incorrect, or out of date.
2) Request Indigo FX to delete your personal information when it is no longer necessary, please note Indigo FX have legislative mandatory retention periods for certain information which supersedes any request for deletion.
3) Request access to personal information held by Indigo FX (Please see Access to Information Section)

Access to information

You have the right to request the information Indigo FX hold about you via a Subject Access Request. Such a request should be sent via to co********@*********co.uk from the registered email address of the user.
Alternatively this request may be in writing to Data Controller, Indigo FX Ltd, 1 Canada Square, 9th Floor, London, England, E14 5AA United Kingdom.

Changes to this Policy

Where Indigo FX make changes to the Privacy Policy this will be posted within this page.
Where a significant change to the Privacy Policy that may affect your obligations or rights under the Policy you will be notified by email.

Contact us

If you have any questions you may contact us at:
Email: in**@*********co.uk
Writing: Indigo FX Ltd, 1 Canada Square, 9th Floor, London, England, E14 5AA , United Kingdom
Phone: +44(0)20 7856 2467

Send Money in 5 Steps

1. Register for Free

Sign up today via your phone or laptop
2. Verify your ID

We’ll request documentation to verify your account
3. Set up a Deal

Tell us what currency you want to buy and we will discuss your options and rates
4. Add Payee

4. Add Payee Add the details of the party you want to pay
5. All done!

We’ll arrange the rest!

FAQ's

Indigo FX offer Spot, Forward and Limit Order services.

You can arrange a deal either by speaking to a member of the Indigo FX team or via our payments platform Indigopay.

Indigo FX does not charge a commission.

Yes. Indigo FX Ltd is authorised by the Financial Conduct Authority (FCA) in the UK to provide payment services (FRN 594433). You can verify this on the FCA Register by searching our firm reference number.

Indigo FX is registered with HM Revenue & Customs (HMRC) under the Money Laundering Regulations (MLR no. 12690590). Our primary regulator for payment services is the FCA.

When you send money with Indigo FX, your funds related to payment services are placed in segregated safeguarding accounts at regulated banks. These accounts are designated for clients only and are kept separate from Indigo FX’s operational money.

If Indigo FX became insolvent: Safeguarded funds are intended to be kept available for clients and not used to pay our business debts. An independent insolvency practitioner would oversee the return of safeguarded funds to clients ahead of ordinary creditors (reasonable administration costs may be deducted).

Safeguarding is different from the Financial Services Compensation Scheme (FSCS). Your money isn’t covered by FSCS; instead, it’s protected by the segregation and reconciliation rules we follow as an FCA-authorised payment institution.

View All FAQ's

Open An Account

Personal Information

Person 1 – Primary Applicant

Trade Information

Terms and Conditions

1. About Us

2. Terms of Business

2.2 Booking a Trade

2.3 Payment

2.4 Forward Trade

2.4 Forward Trade (continued)

2.5 Spot Trade

2.6 Execution of Transfer

2.7 Duration and Termination of Contract

2.8 Our Obligations

2.9 Customer’s Obligations

2.10 Confidentiality and Data Protection

2.11 Security

2.12 Liability

2.13 Incorrect Money Transfer

2.14 Use of IndigoPay Platform

2.15 Complaints

2.16 Service Providers

2.17 Changes to Terms and Conditions

3. Definitions

Thank you for your application for an Indigo FX account. We have received your application and will review your application as soon as possible.

Send Money in 5 Steps

1. Register for Free

2. Verify your ID

3. Set up a Deal

4. Add Payee

5. All done!

FAQ's

What Foreign Exchange services do you offer?

How do I make a deal and payment?

Do you charge commission?

Are Indigo FX regulated?

How is my money protected?