Market rates move continuously, and some routes/speeds have different costs. If timing or route changes, your cost may change too, we’ll always give you the current quote before you confirm.
Why can my quote change?
What will my confirmation show after I book?
Your confirmation repeats the same key items (send amount, applied rate/markup if relevant, fees and charges and the recipient receives amount) so you can verify what was delivered.
Could other banks take fees from my payment?
Yes. In some corridors, intermediary or receiving banks may deduct their own fees. Where we can, we’ll estimate or offer options to cover those fees, so the recipient receives the full amount.
How should I compare Indigo FX with other providers?
Compare at the same time (rates move) and focus on the recipient receives figure for the same send amount. Consider speed, security, reliability, delivery options, and customer support.
Why do you emphasise “recipient receives”?
Because it already reflects the exchange rate and fees you pay us, it’s the most meaningful way to compare providers.
What information will I see before I confirm a transfer?
Before you commit, we will present clearly by email or telephone: The amount you’re sending, The exchange rate we’ll apply, Any payment fees/charges, The amount your recipient will receive. You’ll see the same items on your trade/payment confirmation so you can compare offer vs. outcome.
Do you use a public “reference rate”?
No. We quote you a firm rate that reflects live market conditions and our margin. Because there’s no public reference rate in our quote, we focus on the amount your recipient will receive, which is the clearest way to compare providers.
How does Indigo FX set its pricing for international payments?
We buy currency at wholesale market rates and sell it to you at a rate that includes a small margin. Depending on the route and speed you choose, there may also be a fixed payment fee. Some intermediary/receiving banks may deduct their own charges, which are outside our control; where possible we’ll flag when such… Continue reading How does Indigo FX set its pricing for international payments?
How long does it take for me to receive my vouchers?
The vouchers will be sent within 30 days of the qualifying trade made by the person who has been referred.
I have friends and family who have overseas money transfer requirements. Will I be rewarded if I refer them to you?
Yes! We’ll send you and your friend a £25.00 Amazon voucher if they registers and transfer over £5000.